SWITCHVOX SMB 4.0
The First Web-Aware Phone System for Business
Digium’s award winning, turn-key IP PBX, Switchvox®, is the solution for small and medium sized businesses.
Know the who, what, when, and where of your calls using Switchvox’s extensive features, including the integration of caller ID with web applications and call history.
Why Switchvox® SMB 4.0 is better?
Saves You Money
- Simplified licensing
- Eliminates expensive technician visits
- Use your existing network infrastructure
- 40-60% lower total cost of ownership (TCO)
- Choose the service provider that suits your needs
- Easily integrate remote workers and road warriors
- Built in conference bridges reduce 3rd party dependence
- Ext to ext dialing between locations, even internationally
Easy to Manage
- Fully web-based interface
- Schedule automatic back-ups
- Upgrade and update with one click
- On-site; no secondary networks needed
- Extension templates to quickly add new users
- Automatic call routing based on date and time
- Extension groups to manage extensions efficiently
- Multiple administrative log-ins with controlled access
Boosts Productivity
- Click to dial
- Video integration
- Detailed call reporting
- Drag and drop transfer
- Mobility; find me, follow me
- Chat integration using Jabber
- CRM and web application integration
- Unified Messaging (voice-mail to e-mail)
- Fax integration including notification e-mails
- Presence; know when co-workers are not available
- Unlimited custom greetings, menus, and music on hold
Switchvox SMB 4.0 Feature Highlights
Calling Methods
- VoIP
- Analog Phone Lines
- T1/E1 (PRI ISDN) Phone Lines
- BRI ISDN Lines
- Connect Switchvox PBXs
Switchboard
- Presence Across Switchvox PBXs
- Click to Call
- Drag and Drop Transfer
- Monitor, Whisper, Barge
- One-Click, On-the-Fly Recording
- Desktop Operator Panel
- Current Call Control
- Record Others’ Calls
- Queue Member & Supervisor Views
- Call Parking Lot Panel
- Google™ Maps Panel
- CRM Panel
- Custom Panels
- One-Click Queue Login/Logout
- Multiple Phonebook Panels
- Company Directory Panel
- Chat Panel
Voicemail
- Voicemail to your E-mail Inbox
- Flexible Voicemail Access
- Automatic Mailbox Creation
- Voicemail Blast Groups
- Multiple Voicemail Greetings
- Voicemail Quotas Per Person or Group
- Administrative View of All Voicemail
Voice & Data Integration
- Outlook Integration
- Call Creation API
- Call Event Notification API
- Firedialer
- Screen Pops
- Fax Integration
- Unified IMAP Mailbox
- Video Integration
- Advanced, Web-Aware IVR Tools
Paging & Intercom
- 2-way Intercom
- 1-way Paging
- Overhead Paging
Sound Recordings
- Custom Recordings
- Over 300 Pre-recorded Sound Files
Recording & Monitoring
- Call Recording
- Call Monitoring
- Whisper
- Barge
Call Queues / ACD
- Unlimited Call Queues
- Real-time Queue Statistics
- Queue Caller Timeout
- Queue Member Circuit Limit
- Route When No Members Logged In
- Custom Music on Hold per Queue
- Announce Position in Queue
- Announce Estimated Hold Time
- Announcement Frequency Control
- Historical Queue Logs
- Historical Queue Statistics
- Auto Log Off
- Five Different Ring Strategies
Logging & Reporting
- Call Logs
- Call Reporting
- Current Calls
- Queue Status
- Queue Reports
- Access via XML-Based API
- Error Log
Extensions
- 3,4,5, and 6-digit extensions
- Virtual Extensions
- Extension Templates
- Control Permissions for Extensions
- Extension Groups
Call Control
- Directed Pickup
- Hold
- Assisted Transfer
- Blind Transfer
- Call Parking
- Do Not Disturb
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