Founded in 1996, Great Computer Solutions, Inc (GCS) is a leading provider of helpdesk, desktop, managed network support, managed hosting, data backup, disaster recovery, business continuity support and services. Our mission is to make technology work for our clients, whether that means implementing an onsite helpdesk, providing break/fix services, hosting complex applications, conducting network security audits on regular intervals, ensuring disaster recovery plans are in place and/or resolving problems with servers. GCS helps companies realize the full value of information technology from anywhere at any time.

Why Choose GCS as IT Support Company in Chicago?

Many businesses small and large outsource Information Technology services to improve company focus, reduce costs and re-assign internal resources.  GCS sets itself apart from other outsourcers by maintaining the highest levels of end-user satisfaction through its people, execution and flexibility.

People: GCS has combined experience of over 50 years in computer networking, phone systems setup, data backup, disaster recovery, network cabling and the Information Technology field. While our engineers are certified by Microsoft, PanTerra Networks, CompTIA+, Digium and several other industry leaders, we take pride in the fact that our employees are continually improving their education and technical knowledge.

Execution: GCS uses industry standard tools to keep track of tickets, share knowledge among employees, document client information for future use.  GCS uses this information to plan tasks so that projects are completed professionally and efficiently. GCS believes in completing the tasks most efficiently keeping in mind the future needs of the customers so that customer does not end up paying twice.

Flexibility: GCS can only be successful if our customers are successful. We become part of your team and fit in to your schedule so that you can focus on your business and not worry about making adjustments for GCS. We make adjustments if your goals, or situation change. We believe in relationships more than contracts.

GCS services include the following:

 Helpdesk Services Managed Network Services
  • Managed Services
    • Onsite or at GCS office
    • Our Engineers or Yours
    • Contracted Resources
    • Helpdesk Assessments
  • Fixed fee network management
  • Installation of Operating Systems and applications
  • Network and Server monitoring
  • Network Security Analysis
  • Hosted Phone systems and Servers
 Desktop Services  Consulting & Networking
  • Deskside support and Remote level II Desktop Management
    • Security Patch Management
    • Software Deployment / upgrades
  • Technical Support Services
    • Break/Fix services local and remote
  • PCs and MAC
  • Server & Infrastructure Support
  • Network Security & Performance Audit
  • Data Backup & Disaster Recovery
  • Planning – Implementation
  • Network Monitoring
  • Installation of Hardware & Software